Warranty

References to our company in India, we mean Armstrong World lndustries (India ) Ltd., Boomerang,A-Wing, Unit No.304, 3rd Floor, Chandivali Farm Road,(Near Chandivali Studio), Andheri (east), Mumbai – 400 072

Request Project Specific Warranty On-Line
Armstrong is proud to issue warranty certificates for projects where either an Armstrong Ceiling Panel, Suspension Grid or complete Ceiling System has been installed. To apply for a Project Warranty, simply fill-in our Project Specific Warranty Request Form and a completed certificate will be sent to you.

Please fill in the online request form

 

General Provisions
Armstrong offers a number of specialty ceiling products each with their own warranty protections. In addition, certain systems installations involving a combination of Armstrong products carry additional warranty provisions. Please read the following warranty terms carefully, as they are affected by the installation conditions as well as Armstrong's obligations and conditions which must be met
to trigger them. Therefore, they are identified as limited warranties.

 

Notice to Armstrong of Warranty Claim
Armstrong must receive written notice within thirty (30) days after first observation of defects covered by this warranty.
The foregoing constitutes the entire obligation of Armstrong, and there are no other warranties, expressed or implied, including any warranty of merchantability or fitness for any purpose whatsoever. Liability is limited to the above, and Armstrong shall in no event be liable for incidental or consequential damages.
Please Note: Some jurisdictions do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you.
Please read the following terms carefully, as they are affected by the installation conditions as well as Armstrong's obligations and conditions
which must be met to trigger them. Armstrong does not assume nor does it authorize any person to assume or extend on its behalf, any other warranty obligation or liability. This limited warranty is subject to further conditions outlined below.

 

Limited Warranty Terms

 

Combined RH 99 Ceilings and Steel angles Thirty (30) Years Limited Warranty

Armstrong Commercial Steel angles and Ceiling Panels with RH 99 performance, when installed together are warranted by Armstrong to be free from sagging and warping as a direct result of defects in materials or factory workmanship for thirty (30) years from the date of installation.

A. All material shall be installed in accordance with Armstrong specifications in effect at the time of installation for RH99 ceilings and
Armstrong Commercial Steel angles that are supplied with a hot-dipped galvanized coating or aluminum base material.
B. Damage which may occur from chemical fumes, freezing temperature, vibration and abuse is not covered by this warranty.
C. Installation shall be carried out in temperature conditions up to 120°F (49°C) and relative humidity up to 99% for RH 99 ceiling tiles in spaces before the building is enclosed, where HVAC systems are cycled or not operating.
D. RH 99 ceilings cannot be used in exterior applications, where standing water is present, or where moisture will come in direct contact with the ceiling.
E. Performance issues which may result from the presence of standing water, or where moisture is in direct contact with the ceiling, such as those resulting from conditions such as building leaks or condensation, are not covered by this warranty nor are they the responsibility of Armstrong,
F. The acoustical material must not be used to support any other material except fiberglass thermal/sound control insulation installed in the thickness, density and manner according to Armstrong specifications.
G. Prior to installation, the acoustical material must be kept clean and dry and below 120°F (49°C) and in spaces outlined in
paragraph "C" above.
H. Before Armstrong ceiling materials are installed, the cartons containing the ceiling tiles should be opened and the tiles should be permitted to reach room temperature for at least 48 hrs and have stabilized moisture content.


Fiberglass Commercial Ceiling with RH 95 performance and Steel angles Ten (10) Years Limited Warranty

Armstrong Commercial Steel angles and Fiberglass Commercial Ceilings when installed together are warranted by Armstrong to be free from sagging, warping or delamination as a direct result of defects in material or factory workmanship for ten (10) years from the date of installation.

A. The material shall be installed in accordance with all applicable Armstrong specifications in effect at the time of the installation.
B. The material may be installed in areas between 40°F (4°C) and 113°F (45°C) and in spaces before the building is enclosed, where
HVAC systems are cycled or not operating. These ceilings cannot be used in exterior applications, where standing water is present or where moisture will come in direct contact with the ceiling.
C. The acoustical material must not be used to support any other material except fiberglass thermal/sound control insulation installed in the thickness, density and manner specified by Armstrong.
D. The warranty is void if the acoustical material is installed on furring strips or installed by nailing or stapling, or if any adhesive is used in the installation process.
E. This warranty does not extend to acoustical material which suffers damage caused by fire, or the elements, or any form of physical abuse.
F. Performance issues which may result from the presence of standing water, or where moisture is in direct contact with the ceiling, such as those resulting from conditions such as building leaks or condensation, are not covered by this warranty nor are they the responsibility of Armstrong.
G. Prior to installation, the acoustical material must be kept clean and dry. In conditions specified in paragraph "B" above.
H. Before Armstrong ceiling materials are installed, the cartons containing the ceiling tiles should be opened and the tiles should be permitted to reach room temperature for at least 48 hrs and have stabilized moisture content.

Commercial Ceilings with RH 90 & RH 100 performance and Steel angles Ten (10) Years Limited Warranty

Armstrong Commercial Steel angles and Ceiling Panels with RH 100 or RH90 performance, when installed together are warranted by Armstrong for ten (10) years from the date of installation against sagging, or warping as a direct result of defect in material or factory workmanship.
A. The material shall be installed in accordance with all applicable Armstrong specifications in effect at the time of the installation. B. Damage which may occur from chemical fumes, freezing temperature, vibration and abuse is not covered by this warranty, with the sole exception being Armstrong Ceramaguard® RH 100 ceilings, which are covered by this warranty even if exposed to
Chemical fumes and extreme temperatures up to 120°F (49°C), steam to 275°F (135°C) when installed on either Armstrong
24mm SS, PRELUDE XL or Armstrong 24mm AL steel angle system.
C. Installation shall be carried out in temperature conditions up to 104°F (40°C), and relative humidity up to 90% for RH90 performance ceiling tiles and in spaces before the building is enclosed, where HVAC systems are cycled or not operating. These ceilings cannot be used in exterior applications where standing water is present, or where moisture will come in direct contact with the ceiling. Ceramaguard Ceilings with RH100 performance can be installed in conditions up to 120°F (49°C) and maximum humidity exposure; including, swimming pools, and other standing water applications, so long as they are installed with either Armstrong 24mm SS, PRELUDE XL or Armstrong 24mm AL steel angle system. For swimming pool applications, install only
with Armstrong 24mm AL steel angle system.
D. Performance issues which may result from the presence of standing water, or where moisture is in direct contact with the ceiling, such as those resulting from conditions such as building leaks or condensation, are not covered by this warranty nor are they the responsibility of Armstrong.
E. The acoustical material shall not to be used to support any other material except fiberglass thermal/sound control insulation installed in the thickness, density and manner specified by Armstrong.
F. Prior to installation, the acoustical material must be kept clean and dry and below 104°F (40°C) and in spaces outlined in
paragraph "C"above.
G. Before Armstrong ceiling materials are installed, the cartons containing the ceiling tiles should be opened and the tiles should be permitted to reach room temperature for at least 48 hrs and have stabilized moisture content.


MetalWorks Ceilings and Steel angles Ten (10) Years Years Limited Warranty

Armstrong Commercial Steel angles and MetalWorks (GI or Aluminum) Ceiling Panels with RH 95 performance, when installed together are warranted by Armstrong for ten (10) years from the date of installation against manufacturing defects.
A. The material shall be installed in accordance with all applicable Armstrong specifications in effect at the time of the installation.
B. The material may be installed in areas between 40°F (4°C) and 113°F (45°C) and in spaces before the building is enclosed, where
HVAC systems are cycled or not operating. These ceilings cannot be used in exterior applications, where standing water is present or where moisture will come in direct contact with the ceiling.
C. The acoustical material must not be used to support any other material except fiberglass thermal/sound control insulation installed in the thickness, density and manner specified by Armstrong.
D. The warranty is void if the acoustical material is installed on furring strips or installed by nailing or stapling, or if any adhesive is used in the installation process.
E. This warranty does not extend to acoustical material which suffers damage caused by fire, or the elements, or any form of physical abuse.
F. Performance issues which may result from the presence of standing water, or where moisture is in direct contact with the ceiling,
such as those resulting from conditions such as building leaks or condensation, are not covered by this warranty nor are they the responsibility of Armstrong.
G. Prior to installation, the acoustical material must be kept clean and dry. In conditions specified in paragraph "B" above.
H. Before Armstrong ceiling materials are installed, the cartons containing the ceiling tiles should be opened and the tiles should be permitted to reach room temperature for at least 48 hrs and have stabilized moisture content.

 

WoodWorks Ceilings, Wall Panels, Steel angles, & Accessories One (1) Year Limited Warranty
Armstrong Commercial Steel angles and accessories (as suggested by Armstrong) and WoodWorks Ceiling Panels & Wall Panels with RH
70 performance, when installed together are warranted by Armstrong for ten (10) years from the date of installation against manufacturing defects.

A. The material must be installed in accordance with all applicable Armstrong specifications in effect at the time of installation. B. Installation must not be carried out in areas with humidity in excess of 70%, chemical fumes, freezing temperature, and/or
vibration. Following installation, these environmental conditions must be maintained. C. The material must not bear the weight of any un-authorized loads.
D. Prior to installation, the material must be stored in a dry and clean area that is enclosed and protected from the elements, (i.e. rain, snow or their causes of excessive moisture) and stabilized in the area for not less than 24 hours prior to installation.

 

Commercial Steel angle systems Ten (10) Years Limited Warranty
Armstrong Commercial Steel angle systems are warranted by Armstrong against the occurrence of 50% red rust as defined by ASTM B 117 test procedures as a result of defects in materials or factory workmanship, for ten (10) years from the date of installation.

A. All material shall be installed in accordance with Armstrong specifications in effect at the time of installation for Armstrong
Commercial Steel Angle Systems that are supplied with a hot-dipped galvanized coating or aluminum base material.
B. Damage which may occur from chemical fumes, freezing temperature, vibration and abuse is not covered by this warranty.
C. Installation may be carried out in temperature conditions up to 120°F (49°C) and relative humidity up to 99% and in spaces before the building is enclosed, where HVAC systems are cycled or not operating. (These systems cannot be used in exterior applications, where standing water is present, or where moisture will come in direct contact with the ceiling.)
D. Performance issues which may result from the presence of standing water, or where moisture is in direct contact with the system, such as those resulting from conditions such as building leaks or condensation, are not covered by this warranty nor are they the responsibility of Armstrong, with the exception of Armstrong 24mm SS, Armstrong 24mm AL & FireGuard marked steel angles.
E. Prior to installation, the acoustical material must be kept clean and dry and below 120°F (49°C) and in spaces outlined in
paragraph "C" above.