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Archive for October, 2011

8 Tips to Protect Your Floors from Ghosts, Goblins & Other Holiday Mishaps

October 28, 2011 3:33 pm    Posted by NECarl    off

At Halloween (and all year round), you can protect your Armstrong floors with these helpful tips:

1. If you are stirring a cauldron in the kitchen, make sure you have an adequate cauldron-support system in place. Halloween 8
2. Do not allow the pet goat in your house; or any cloven-hooved animals for that matter. Not only are they disagreeable, but your floor may not hold up.
3. Do not put a kiddie pool in the middle of the kitchen because it is too cold to take the kids out to play. Bad, bad idea.
4. Do not install Armstrong hardwood in your garage or houseboat.
5. Don’t allow the hubs to use a chainsaw in the kitchen to make that Thanksgiving ice sculpture. Enough said.
6. One more time: fireworks belong outdoors, even when it is not the 4th of July.
7. Though we all love Uncle Frank and his fascination with the Old West, ask him to remove his spurs before coming inside.
8. No pogo-sticking in the house.

Get more helpful tips on protecting your Armstrong hardwood or vinyl floor.

Happy Halloween!

Nancy Carl serves as the User Experience Manager for Armstrong’s websites. Nancy has worked at Armstrong for almost 10 years and has made usability and web design her passion for the past 15. She believes the best way to find out how customers use the website is by watching people actually use it. In her spare time, she likes to read free books on her Kindle and teach her 3-year-old daughter about spiders and exploding pumpkins.

Inside Armstrong Flooring’s Customer Service Group

October 21, 2011 4:05 pm    Posted by wendy    Comments (2)

Wendy Roeser, Manager of Customer Relations - ArmstrongWith over 18 years in Customer Service, you know I gotta love this job! Nothing gives me more pleasure than knowing I work for a company who takes pride in providing quality products and service to our customers!

As a customer service rep and now manager, I’ve come to the conclusion that most of our customers don’t call to complain. Truly, they are calling because they bought our product – which they love and adore in their home – but have an issue or a question about it. They want to be treated with respect, speak with a knowledgeable person, get solutions to their issues or inquiries, and have the answers provided accurately and efficiently the first time they call. Like most of us, they don’t want to be transferred between departments or from rep to rep! So we do our best to accommodate them.

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Finding the Right Bathroom Flooring

October 14, 2011 4:03 pm    Posted by SMWeir    Comments (2)

Perfect Bathroom Floor

The bathroom is one of the busiest rooms in a home. According to one survey, working women spend about 90 minutes a day in a bathroom getting ready for work. (By contrast, in the same survey, men spend about 11 minutes.) If you’ve got teenagers, they’re spending 30-40 minutes in the bathroom before school. And if your children are younger, then you know at the end of the day, bath time can go on and on – and on. Here’s the question: is your bathroom floor up to the challenge?

Finding the right bathroom flooring is a matter of knowing: the look you want, the floor type you want and the performance you expect from a floor. more ►

Helpful Vinyl Floor Cleaning Tips

October 7, 2011 3:50 pm    Posted by SRHorner    Comments (3)

Vinyl Floor Cleaning

One of the many great features of vinyl flooring is its ease of maintenance. These days, we’re all busy – who wants to spend a lot of time cleaning their floors? But when we do, we want it to be quick and easy, right? Let me give you some tips for keeping your vinyl floor clean and looking good for years to come.

First, let’s keep the dirt OUT. You can reduce the amount of dirt being brought into your home by using both outdoor and indoor walk-off mats. Outdoor mats capture dirt, water, snow or other outside debris before it enters your home. Indoor mats will help collect what debris gets brought to your door, before it gets onto your floor. 

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