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A Day in the Life of an Armstrong Customer Service Rep

November 6, 2012 11:58 am    Posted by swingler    off

This blog post is part of our occasional series that describes “a day in the life” of an Armstrong employee who works in our residential flooring business. This post was written by Emily Swingler in Customer Relations and Technical Services.

This group is based in Lancaster, PA, and is available to take your calls Monday – Friday, from 9:00 a.m. to 4:30 p.m. at 1-800-233-3823.

Armstrong Flooring - Day in the Life of a Customer Service Rep

 

6:15 a.m.

Alarm sounds, time to get up! (Snooze sounds like a much better option.)

6:30

Second alarm sounds, which means I have to REALLY get up this time. After a shower, I make my way to the kitchen to brew a cup of Joe to get the morning started.

7:00

Let the puppy out and catch some of the local news, while munching on my morning toast.

7:30

Off to the office I go.

8:00

Review emails received overnight from customers and prioritize on the order to respond. (Customers who contact us after hours have the option to send us email communications.)

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Vinyl Flooring Ideas for Starter Homes

October 19, 2012 1:54 pm    Posted by lakeman    Comment (1)

Starter Homes

For many of us – whether we’re single, married, engaged, have kids/don’t have kids – the American dream is still to own our own home. That first home is typically referred to as a “starter home”.  It’s affordable, often small, and may not have many special features, but it’s perfect to begin life as a homeowner.

Buying a starter home is just the beginning of an exciting adventure! After you’ve found the right place, the next step is to make it yours: with your furniture, your décor, and your style.

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Hand-Scraped Hardwood – A Lasting Floor Trend

October 5, 2012 1:30 pm    Posted by sara    Comments (4)

Armstrong Hand Scraped Hardwood

First, what is a hand-scraped floor? An authentic hand-scraped (hand-sculpted) wood floor has a distinctive surface texture. To make our collections, each plank is scraped with a tool for a distinctive, one-of-a-kind floor. No two planks are the same. Then we give the wood a color stain and pre-finish it with a factory coating using leading edge technology.

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To Glue or Not to Glue. That Is the Question.

September 21, 2012 4:43 pm    Posted by swingler    Comments (6)

Armstrong Vinyl Sheet Flooring Adhesive

In Customer Service, we often get the question: Do I need to glue down my vinyl floor? What I tell customers is – it depends. The decision about gluing depends on the flooring product you choose, your subfloor, the size of your room, and the type of traffic you expect.

 There are three primary methods of installing vinyl flooring:

  • loose lay
  • fully bonded
  • perimeter bonded

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Nature-Inspired Alterna Tile

September 7, 2012 4:45 pm    Posted by gieniec    Comments (6)

Armstrong Alterna

I professed my love for stone tile many years ago, deciding my home and life would not be complete without the raw, pure beauty of 1000-year-old stone under my feet every day. All of this was true until I laid eyes on Alterna premium tile. I couldn’t believe it wasn’t real stone. I examined every inch of the Alterna tile sample, still doubting what was in front of me. But the texture, depth, color variation, warmth and comfort sold me. It was just like my beloved stone tile, offering natural beautiful characteristics, but at a lower cost, with easier installation and lower maintenance than natural stone tile. Oh, and did I mention the coordinating grout colors? This is one innovative floor!

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The Tale of Hardwood Floors & Humidity

August 24, 2012 12:28 pm    Posted by schober    off

Humidity Levels

Depending on where you live, summertime might bring more than backyard BBQs, fresh vegetables and pool-time. Summer can also bring high humidity. If you have hardwood floors, there are a few things you need to know about hardwood and humidity levels to keep your floor in great shape.

Here’s the Hardwood Golden Rule: With solid or engineered hardwoods, you should aim to keep humidity levels in your home between 35% and 55%.

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3D Designs in Vinyl Sheet Flooring

August 10, 2012 4:25 pm    Posted by francesca    Comments (2)

Armstrong Vinyl Flooring

If you haven’t looked at vinyl sheet floors lately, you may be pleasantly surprised. Vinyl sheet has come a long way since the days when patterns looked fake, and the floors were super-shiny and plastic-y. Today’s vinyl sheet floors are produced with state-of-the-art, 3D print and embossing technologies that allow manufacturers to create realistic images and textures, so stone patterns feel like real stone and wood patterns feel like real wood.

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The Color Outlook for 2013: Soft Pastels

July 27, 2012 5:20 pm    Posted by Jeanette McCuaig    Comments (2)

Our flooring design team tracks color trends several ways, like participating in The Color Marketing Group, following color influencers on Pinterest and reading many, many trend blogs!

Now we’re tracking an emerging color trend for 2013: Chalky Pastels. 

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Tips & Tricks for Cleaning Hardwood Floors

July 13, 2012 4:12 pm    Posted by SRHorner    Comments (3)

Armstrong Summer Fun

Happy Summertime!  This is my favorite time of year. Cook-outs, picnics, swimming and other summertime events are in full swing!

With all of the outdoor events of summer, this leads to much “in and out of the house” activities. If you have children or grandchildren, you know what I mean.

Let me offer some quick tips and tricks for cleaning hardwood floors during these busy summer months.

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The Perfect Floor for the Bedroom

June 29, 2012 3:49 pm    Posted by jamie    Comments (3)

Hardwood for the bedroom

I am on an endless quest to decorate and redecorate my house. Now it’s time to tackle a new project – the master bedroom. You might think this should be a fun project, but the truth is, the bedroom seems like somewhat of a thankless job. Why? Because no one ever sees it. For that reason, I have not touched it since we moved into our house. In those 8+ years, I have redone our kitchen, painted every other room in the house, and replaced furniture in our living areas many times. But no major re-decorating has taken place in the bedroom. 

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