BRUCE HARDWOOD FLOORING FAQS

Where can I purchase Bruce hardwood flooring?
Click to Find a Store near you.

How can I get a brochure on Bruce hardwood flooring?
Click to Request a Bruce Hardwood Brochure.

Where can I get a copy of the warranty for my Bruce hardwood flooring?
Click here for warranties.

Is my Bruce warranty transferable?
No, the warranty is good only for the original purchaser.

What is the difference between Good, Better, Best and Premium in Bruce flooring?
The difference between the various Bruce hardwood flooring product lines is simply the amount of allowable character. For example, you'll find the largest amount of character knots, mineral streaks, pinholes, etc. in the Good collection. As you step up in grade, the warranties are expanded and grading is enhanced.

Should I expect color variations in my hardwood floor?
Yes - wood is a product of nature; therefore, you will see variations from board to board in all categories. No two boards are ever the same.

My wood is denting. I thought I was buying hardwood flooring?
Hardwood contains a cell structure; therefore, if enough pressure is applied, the cell wall will collapse and a dent will appear.

I moved my area rug and my wood is lighter where my area rug was. What happened?
Wood goes through a natural aging process called patina. Bright sunlight can also accelerate this condition. Moving area rugs or other items that may cause this effect from time to time is recommended.

When I walk across my hardwood floor, I hear popping sounds. Why?
There are a number of reasons for this condition. Usually it is caused by uneven subfloors (see manufacturer's instructions for subfloor tolerances). Improper trowel or improper adhesive could also cause this. Please use all items, tools, and adhesives recommended by Bruce for the product being installed. In most cases, the problem is easily corrected.

Can I have hardwood flooring installed in my bathrooms?
It is not recommended, due to the high moisture associated with these areas. It may cause unfavorable conditions for hardwood flooring. 

Should I use unfinished or prefinished hardwood?
It is actually personal preference. They both have advantages. For example, if you want to match the existing woodwork, you may wish to go with unfinished so it can be stained to blend with the woodwork. However, prefinished also has some great benefits: longer finish warranties, uniform stain application, and a cleaner environment.

What about high traffic areas?
Due to the sophisticated finishing systems on our products, (Dura-Luster® Plus), the finish is very durable. Bruce offers commercial rated products for commercial environments. Bruce always recommends walk-off mats at doorways and pivot points such as kitchen sinks, refrigerators, etc.

What are edge treatments?
Edge treatments refer to special milling on the edges of each individual board to create visual effects. We offer products with the following edge treatments: square – boards fit flush against each other; beveled – the sides are sanded to create grooves, or an outline effect around each board; and micro or eased edges - which is a slight sanding to create a less apparent outline.

My wood floor has some damage. Can it be repaired?
Yes, Bruce offers several suggestions. If you have a minor chip or slight damage, we offer a color-blended filler. Our touch-up kits take care of several different issues, such as scratches and chips. If the damage is severe enough, you can have individual boards replaced.

Can I wax my urethane floor?
Yes, however, it is not recommended. Once you wax a floor, it should be maintained as a wax-finished floor. Wax may inhibit the adhesion of future application of top coating materials or make it slippery.

Can I refinish my Bruce® hardwood floor?
Yes, however, Armstrong is not in the refinishing business, therefore, we do not have specifications on how this should be done. We'd suggest that you contact your local Bruce retailer to discuss who in your area refinishes hardwood floors, or, you may look in the yellow pages of your phone book for a list of hardwood refinishing companies in your area.

Is there a stain formula available to match my hardwood floor?
We do not have stain formulas available. In order to get a stain to match your hardwood floor, we suggest that you take a sample of the wood flooring product as well as the wood you are preparing to stain to a stain specialist that can custom blend and mix the product to order. Most major paint stores have custom mixing programs as do most of the major home centers.

If my question is not listed here, how can I get an answer?
Click to Contact Bruce Hardwood, or call 1 800 233 3823.

HARDWOOD INSTALLATION

How can I get my Bruce hardwood floor installed?
Click for complete installation instructions.

Can I glue down a 3/4" thick floor?
No, this is a nail-down floor only.

Can I nail down a 3/8" engineered floor?
Yes. We prefer to call it a staple-down because you use an actual staple to install the floor.

After my floors are installed, should I apply a finish coat to seal them from moisture getting down in the cracks?
Most floors expand and contract with temperature fluctuations, expanding in the summer, contracting in the winter, throughout their life. Therefore, sealing of the joints will only last until the first heating or cooling season.

Where can I install solid or engineered products?
Solid products can only be installed on or above the outside soil line. Engineered flooring can be installed on, above, and below the soil line.

Are there any rooms in the house where I should not install hardwood floors?
We do not recommend hardwood flooring in full bathrooms that have a shower or bathtub. These rooms have the potential for standing puddles of water that can damage wood floors.

What type of adhesive do I need to use with my hardwood floor installation?
Bruce recommends several. Connection™  PR+, Equalizer™  and ProConnect™ . Equalizer is the only adhesive recommended for the installation of Natural Reflections®.

HARDWOOD MAINTENANCE

Are hardwood floors difficult to maintain?
No. In many cases they are as easy or easier than carpet, ceramic tile, laminate or vinyl.

How do I maintain my hardwood floors?
Click for complete Bruce Hardwood Flooring maintenance instructions.

What do I use under my furniture to protect the hardwood floor from scratching?
Bruce offers felt protector pads to use in place of the hard metal or plastic buttons that are placed on the legs of furniture. You should use these on all the legs of your furniture to prevent damage to the floor.

How do I fix a small scratch on my hardwood floors?
Bruce offers touch-up kits for Dura Satin® and Dura-Luster® finish.

Where can I find all of these maintenance products?
You need to check with the retail outlet where you purchased your flooring. They should have the full line of maintenance products at their store.

What should I use under my area rugs?
A breathable rug underlay. Mesh or grid patterns are best.

What other cleaning products do you recommend for my hardwood floor?
We do not recommend any alternative products for maintaining your floors. Use only the recommended cleaners and maintenance products that are manufactured by Bruce Hardwood Floors exclusively for factory finished hardwood floors.

Can I roll heavy furniture across my hardwood floors?
No. When moving or rolling heavy pieces of furniture or appliances, use protection, such as strips of 1/4" hardboard as a runner under the wheels or legs. Always move items with caution (see denting under general FAQ's).

Can I mop my hardwood floors using hot, soapy water?
No. Water can prematurely age your hardwood floors and cause them to crack and split.