Hardwood Flooring FAQs

Answers to today's most commonly asked hardwood flooring questions.

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 Q: What wood plank and pattern sizes are offered by Armstrong?

Armstrong Hardwood flooring pattern sizes include:

 Q: Where can I find a stain to match my existing hardwood floor?

Consult a stain specialist that can custom blend a matching stain color to order. Most major paint stores and home centers offer custom mixing programs..

 Q: My hardwood flooring is denting. I thought I was buying hardwood?

With sufficient impact or pressure, any hardwood can dent. We recommend using Armstrong floor protectors on the feet of heavy furniture and area rugs in high traffic zones of the home to prevent dents and dings.

 Q: I moved my area rug and the color of the wood is a different shade than where my area rug was. What happened?

Sunlight exposure is the most probable cause, darkening or lightening the exposed area. Wood reacts to ambient light and ages over time. Some degree of color change will naturally occur. We recommend occasionally shifting furniture and area rugs to prevent noticeable shading in the floor.

 Q: Do I need to use padding beneath the area rugs on my hardwood flooring?

We recommend a breathable rug underlay; mesh or grid patterns work best.

 Q: Why do I hear popping sounds when I walk across my hardwood floor?

Reasons include:

  • Uneven subfloors (refer to subfloor tolerances in our installation instructions)
  • Incorrect use of trowel and/or adhesive
  • Use of improper underlayment

View Hardwood installation instructions

This problem can be corrected by your installer. Always follow Armstrong installation procedures and use Armstrong specified adhesives.

 Q: What is the difference between unfinished and prefinished hardwood?

Unfinished hardwood is installed in your home before the finish is applied, which can be matched to existing / surrounding hardwood floors. Prefinished hardwood is stained and sealed by the manufacturer prior to installation.

 Q: What are edge treatments?

Edge treatments are the finishing detail on the top edges of hardwood planks. Bevels, square edges, pillowing - they produce different visual effects. We offer:

  • Square edges: smooth, seamless appearance
  • Micro or eased edges: subtle distinction between planks
  • Beveled edges: distinct definition of the planks comprising the floor
  • Pillowed edges: softly contoured plank edges

Learn more

 Q: Can damaged hardwood flooring be repaired?

Yes, repairs include:

  • Color-blend filler for minor chips
  • Touch-up kit for scratches
  • Board replacement
  • Sanding and refinishing for worn, deeply scratched floors

 Q: Should I wax my urethane-coated hardwood floor?

Waxing is not recommended as it can damage the finish and alter your finish warranty.

 Q: Where can I find a stain to match my existing hardwood floor?

Most major paint stores and home centers offer custom mixing programs and can custom blend a stain to order. For more answers, call Armstrong Customer Service 1-800-233-3823 Monday through Friday 9:00a.m. to 4:30p.m. or email us.

 Q: What are my floor molding options?

Armstrong offers a line of coordinated trim and molding pieces for most floors we offer. Choose from:

  • Quarter round moldings: finishes the space where the hardwood flooring meets the wall
  • Multi-purpose reducer: provides a smooth transition from hardwood flooring to another type of flooring of a lower height. Finishes the space where hardwood flooring ends against a vertical surface and where quarter round cannot be used.
  • T-Molding: Used where the flooring continues through doorway or passageway into another room. Used in doorways or entryways, finishes the transition between two pieces of hardwood flooring.
  • Baby threshold: used at sliding glass doors, along wall bases, door thresholds and carpet.
  • Reducer strips: used to make the transition from Armstrong hardwood flooring to another type of flooring of a lower height.
  • Flush stair nose: finishes the flooring edge at staircases, step downs, and landings.
  • Overlap step nose: used where the flooring meets a step down or landing.

ARMSTRONG HARDWOOD INSTALLATION FAQ’s

View installation instructions for Armstrong Hardwood products

 Q: Do I need to apply a sealer to my floors after installation?

It is not necessary and we do not recommend sealing hardwood after install because this will alter your finish warranty. If you have reason to be particularly concerned about moisture on the floor, sealing joints can prevent moisture from getting down in the cracks through one seasonal cycle: one cooling (winter) and heating (summer) season. Wood will continue to expand (summer) and contract (winter) throughout its lifetime.

 Q: Can I install solid and engineered hardwood flooring products on any level of the home?

Solid flooring should only be installed on or above grade (the outdoor soil line). Engineered flooring can be installed on, above, and below grade – including basements.

 Q: Can I install hardwood floors in any room in my house?

Hardwood is not recommended for rooms containing a shower or bathtub due to the potential for water damage.

ARMSTRONG HARDWOOD MAINTENANCE FAQS

Care & Maintenance instructions for Armstrong Hardwood

Purchase Hardwood Care & Maintenance products

 Q: Can I refinish my Armstrong Hardwood floor?

Yes, we suggest that you contact your local Armstrong retailer for more information.

 Q: Can I mop my floors using hot, soapy water?

No. Water can prematurely age your hardwood floors causing them to crack and split. We recommend using Armstrong Hardwood & Laminate Floor Cleaner and microfiber mop.

 Q: How can I protect my hardwood floor from scratches?

We suggest using Armstrong floor protectors on the feet of furniture and chairs, area rugs in high traffic zones and door mats by any exterior doorways to help prevent scratches on your hardwood flooring.

 Q: How can I protect my floors if I need to move furniture?

To avoid denting your hardwood floor, we recommend using strips of 1/4" hardboard as a runner under the wheels (if rolling) or furniture legs (if moving).