Answers to the most commonly asked questions about flooring.
Q: Is my Armstrong warranty transferable?
PLEASE KEEP YOUR RECEIPT OR OBTAIN IT FROM THE ORIGINAL PURCHASER.
Armstrong needs the receipt in order to verify date and proof of purchase to resolve any problems that may occur.
Q: Where can I find pricing on your material/can I buy directly from Armstrong?
A: Armstrong does not sell any products directly to the consumer, so we can’t offer any sort of pricing. We have distributors
throughout the U.S. and Canada who distribute our products to individual flooring dealers. For pricing information and to
purchase materials, please contact a local retailer in your area.
If you would like to get an estimate for the type of floor you have in mind, use our online project estimator.
Q: If I have an issue with my floor, what do I do?
A: Go back to the flooring dealer where the material was purchased. We do not have individual representatives to inspect your
floor. We rely on our flooring dealers who are trained and authorized to inspect our floors for us. You will need your sales
receipt to show your proof of purchase. From your receipt, the flooring dealer should be able to identify the name and model
number of your floor. If you do not have a receipt, we will be unable to assist you with an inspection or claim.
If you purchased your home through a builder, the builder should be able to provide you with the name of the flooring dealer where the material was purchased. Contact this dealer to file your claim.
If your problem is a warranty issue, the dealer will submit a claim form to Armstrong. However, if the problem is the result of an installation or on-site related issue, it would not be covered under our warranty.
Even if your floor was not installed by the dealer you purchased it from, the dealer is still responsible for starting the inspection process. If the dealer does not know what to do, please have them contact Armstrong. If the flooring dealer where your floor was purchased is no longer in business, please contact our customer service department, and we will assist you.
Q: Can I install my floor on the wall or as a backsplash?
A: Armstrong floors are not recommended or warranted for installation on vertical surfaces, such as wall coverings or backsplashes.
Q: Can I use a non-Armstrong adhesive with an Armstrong product?
A: We do not test other manufacturer's products and cannot warrant their use or performance. Any endorsement or warranty for
that product would be the sole responsibility of the manufacturer of that particular product.
Q: Can I use a non-Armstrong maintenance product on my Armstrong floor?
A: Since we do not manufacture the product and have not tested it, we don’t recommend its use with our floors. If you choose
to use a non-Armstrong maintenance or cleaning product and you have an issue, we recommend contacting the manufacturer of
that product for recommendations on how to resolve it.
Q: If I use non-Armstrong installation products with my Armstrong floor, will this impact the warranty on my floor?
A: Yes. Armstrong floors and Armstrong installation products and accessories are specifically formulated and engineered to
work together. As a result, when they are used as a system, we stand by our AGIS (Armstrong Guaranteed Installation System)
warranty. We warrant the system (floor, installation products and accessories) and would repair or replace the system if a
defect were to occur.
When our floor is installed along with products that are not Armstrong installation products, we warrant only our flooring product. In turn, the other manufacturers are responsible for their products' performance and warranty.
Q: How should I remove my existing resilient floor?
A: Currently, Armstrong does not participate in the flooring removal business. Contact the Resilient Floor Covering Institute
for the recommended work practices of flooring and adhesive removal. They have a video and booklet available that contain
recommendations and information on local ordinances.
Resilient Floor Covering Institute
115 Broad Street
LaGrange, Georgia 30240
Q: Which floor type does Armstrong recommend for a garage installation?
A: In order for flooring materials to be installed in residential or commercial garages, the flooring material must meet the
International Residential Code R 309 for garages and carports for one- and two-family residential Buildings or the International
Building Code 406.2 for all other buildings. The codes specify that garage floor surfaces should contain approved, non-combustible
material. Armstrong flooring products do not meet this standard, and therefore should not be installed in areas where vehicles
will be parked on the surface of an Armstrong floor.
In addition, Armstrong flooring should only be installed in temperature-controlled environments. Normally, garages are not temperature-controlled. After installation, the temperature should be maintained at a minimum of 55 degrees.
Another issue with garage floors involves spilled or dripped liquids from automobiles, such as brake, transmission and oil. If these liquids are leaked onto the resilient flooring, they can get into the joints of the tile and break down the adhesive, creating a bonding issue, and possibly leading to an installation failure. Also, the oils and antioxidants used in the manufacturing process of rubber tires will cause a permanent yellow discoloration to any resilient (vinyl) flooring. Lastly, exposure to moisture from rain, snow or sleet and varying temperatures will have a damaging effect on both tile and sheet flooring.
Q: Will Armstrong donate flooring to charity?
A: Armstrong donates flooring products only to 501 (c)(3) nonprofit organizations recognized by the Internal Revenue Service
as eligible to receive tax-deductible contributions. To request a floor product donation, submit your request in writing on
your organization’s letterhead, along with a completed Armstrong Product Certification and a copy of a nonprofit Tax ID number.
Submit all relevant documents to:
Armstrong World Industries, Inc.
2500 Columbia Avenue
Lancaster, PA 17604-3001
Decisions are made monthly, and organizations are notified of our decision by mail. Please note that Armstrong does not provide compensation for shipping of the donated materials. It is your organization’s responsibility to pick up the product at the designated location, e.g., a plant or warehouse. Armstrong reserves the right to decide which product will be donated and in what quantities, usually not to exceed 400 square feet of one specific type of flooring. Armstrong donates only slow-moving or discontinued flooring inventory – no ceilings or cabinets.